Returns, Shipping, Delivery, Terms & Conditions

Returns
UTETENTS will accept, for return or exchange tents are in new condition, unused, unaltered and free of damage by the customer. For a full refund our exchange mail out your item within 7 days from the receipt of original order. Items cannot be returned or exchanged after 7 days from the receipt of the original order. Items cannot be returned or exchanged after 7 days from the receipt of original order. Items must be returned in their original packaging and box.

 

Refunds

Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 5 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

 

Shipping

We're pleased to offer FREE SHIPPING on all orders over $100.

For those new to us - since we don't sell any tents under $100, thats free shipping on all orders.

We use Australia Post for all standard deliveries within Australia. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day.
**Please allow additional time for delivery due to COVID-19

 

AREA APPROXIMATE AUSTRALIA POST DELIVERY TIMES FROM DISPATCH DATE
 Sydney Metro  1-2 business days
 Rural NSW  up to 3 business days
 Melbourne Metro  2-3 business days
 Rural VIC  4 business days
 Brisbane Metro  2-3 business days
 Rural QLD  5 business days
 Adelaide Metro  3 business days
 Rural SA  4 business days
 Perth Metro  4 business days
 Rural WA  5 business days
 Darwin Metro  4 business days
 Rural NT  5 business days
 Tasmania   4 business days

Discount Codes

We may provide promotional codes offering a discount on our merchandise. Promotional codes cannot be used on past purchases. Promotional codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotional code or offers, and must be used by the date published, if any. Only one promo codes can be used at checkout. We reserve the right at any time without notice to retract and/or change the terms of promotional codes.